Advantages of Hiring an IT Firm in Memphis for Your Healthcare Practice

Memphis, United States - September 16, 2024 / PCS Managed Services - Memphis Managed IT Services Company /

5 Benefits of Partnering with a Memphis IT Company for Medical Practices

If you’re a healthcare provider with access to patient records and personal data, you need technology and systems that can protect you, your staff, and your patients. Along with added security, medical technology offers many benefits, including less paper clutter, better communication between staff and patients, ease of filing insurance, and more.

In today's article one of the leading IT companies in Memphis listed five reasons to take advantage of medical software and medical IT services.

1. Patient Relationship Management

One of the biggest pain points we hear from healthcare providers is the amount of time staff members spend on the phone with patients. With today’s medical software and technology, you can save both time and money by automating the processes you use every day. From sending test results or forms that need to be completed prior to office visits or medical procedures to allowing patients to request refills and appointments online without ever having to speak to a member of your staff, you need a secure portal for patients to access that safely stores their medical records and allows your staff to spend time doing what they do best away from the phone lines.

What is the Best Medical Software System?

There are many good EHR (electronic health records) systems available to medical practices. One of the most popular medical software systems utilized by healthcare providers is the Greenway Intergy electronic health records system. With Greenway Intergy EHR, healthcare providers are able to complete a variety of mundane tasks online without the hassle of contacting patients via phone. Just a few of the necessary tasks healthcare software systems can complete include:

Appointment Reminders
Follow-up Information + Future Appointment Details
Patient Feedback Requests
Online Payment Requests
New Insurance Requests
Account Balance Notifications
Patient and Provider Secure Communication
Prescription and Lab Results

2. Billing and Insurance

With Greenway Intergy software, healthcare providers can communicate with patients and insurance companies via an online portal. Staff members can send payment information and invoices to patients and insurance companies, view accounts with outstanding balances, and understand incoming and outgoing payment information at a glance in order to more easily manage accounting tasks while saving time and money.

3. More Security

If your medical practice still operates using paper files and manila file folders, it’s time to upgrade to computers and medical technology that allow you to safely and securely store patient records. From break-ins to natural disasters, there are many reasons that patient files can become destroyed or damaged. To protect your practice and the privacy of your patients, upgrade to a secure form of medical record storage today. Here are a few of the reasons to consider doing so as soon as possible.

Identity Thieves

When medical practices are burglarized, everything from patient medical history to their social security numbers and birth dates can be compromised. In the event that your office is the victim of a break-in and records are missing or have been tampered with in any way, you are required by law to notify each patient that their sensitive information may have been stolen. To avoid the embarrassment of having to admit to such an occurrence, hospitals, physicians’ offices, and medical practices of any kind that are privy to such sensitive information should upgrade to medical technology that is password-protected and stored securely in a virtual cloud that cannot be accessed by burglars or identity thieves.

Natural Disaster

If your practice were to flood or burn due to human negligence or natural disaster, would your patients’ files and medical history be protected, or would you have to go through the embarrassing and time-consuming ordeal of notifying each and everyone directly that their records have been lost? With secure cloud backup, patient files can be accessed easily from anywhere at any time. PCS can provide complete disaster recovery solutions to protect your data.

4. HIPPA Compliance

When it comes to HIPPA compliance, you don’t want to be the one caught neglecting to do everything you can to prevent the health records and sensitive information of your patients from being compromised. If your organization works with patients and stores any type of information such as social security numbers, birth dates, addresses, and other personal data, you are required by law to take steps to ensure this information is protected as much as possible.

Wading through the regulations and rules regarding HIPPA compliance can be overwhelming. That’s why hiring an information technology firm to set up your systems and ensure your practice is HIPPA-compliant is the route most medical offices take. At PCS Medical, we’ll take steps to ensure your cybersecurity measures prevent hackers and identity thieves from accessing patient files and information, your liability insurance policy is up-to-date, and your practice is prepared for an audit. We’ll even take time to create an incident response plan and train your staff on proper security techniques and patient privacy measures.

5. MIPS/MACRA Compliance

Like HIPPA compliance, MIPS/MACRA compliance laws can be overwhelming to sift through and understand. Hiring a consulting firm that specializes in medical technology is the best way to ensure your hospital or physician's office is utilizing best practices to protect your practice, your staff, and your patients.

What Does MIPS/MACRA Compliance Mean?

As required by the Medicare Access and CHIP Reauthorization Act of 2015 (MACRA), healthcare providers and clinics must follow a strict set of rules and guidelines to qualify for Medicare rewards. Providers are rated based on their ability to offer the following to Medicare patients: quality healthcare services and location, up-to-date technology, patient communication process, and healthcare costs.

Healthcare providers who offer affordable, quality medical services and utilize medical software to communicate with clients via patient portals to schedule appointments, handle refills, submit insurance billing information, and provide test results are at an advantage. Those who do not utilize technology for patient relationship management or electronic health records storage are at risk of losing out on rewards payments. To ensure your healthcare center is MIPS/MACRA compliant, call PCS Medical. Our Memphis IT Firm will complete an on-site audit to ensure your systems and processes are protected and functioning under MIPS/MACRA standards.

Enhance Your Medical Office with the Leading IT Firm in Memphis

As a leading IT firm in Memphis, we understand the importance of robust IT infrastructure in medical offices. Our tailored IT solutions provide enhanced security, efficiency, and compliance, ensuring your patient data is managed effectively.

By implementing advanced medical software systems like Greenway Intergy EHR, we streamline processes such as appointment scheduling, billing, and patient communication. Additionally, our secure cloud backup protects sensitive information from disasters and breaches.

Trust us to optimize your medical practice’s technology for improved patient care, operational excellence, and regulatory compliance. Partner with us for a secure, efficient, and compliant medical IT environment.